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Live Chat

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Live Chat puts a chat button on any of your sites with one line of code. Visitors message you and you answer in real time from your Aha Studio account. When you are away it asks for an email or phone, and the conversation lands in your Leads inbox. An automated first answer from your own facts is there if you want it, always labelled, with a person always offered.

6 min read5 stepsUpdated November 3, 2026

Before you start

  • Your Aha Studio accountLive Chat is for members: up to 10 chat widgets. The chat itself has no AI cost.
  • A site you can add one line toA site built with Aha Studio (paste it in Your code and ads, box Every page), WordPress (a header and footer plugin, or Your code and ads on the pages Aha Studio publishes), or any other site, just before </body>.
  • Your phone, if you want to answer on the goTurn on phone notifications in your account and a new chat message reaches your phone. The message itself never shows on the lock screen.
Visitors are told first that they are chatting with your business, by name. No cookies and no tracking: the browser keeps only the conversation itself, and the visitor can delete it at any time. An automated answer never makes up a price, a time or a promise: if your facts do not say it, a person is asked for.
PART 01

Set it up

0 of 5 done
  1. Open Live ChatAt livechat.ahastudio.net, or press Start something new on your account page and choose Live Chat.
  2. Name it and add your websiteBusiness name: as visitors know it ("You are chatting with ..."). Your website: the site the chat goes on. Press Create the chat widget.
  3. Copy the lineCopy the code copies one line: <script async src=".../chat.js?c=...">. Paste it once on your site (see the next section). It works on any site in the list under Sites it shows on; on any other site it shows nothing.
  4. Try itThe Preview on the page is the real widget. Send yourself a message and answer it in the inbox beside it.
  5. Make it yoursButton colour, Greeting, and more sites under Sites it shows on (a site also covers its subdomains). Press Save.
PART 02

Where the line goes

  1. 1Your code and ads On the worker that built the site, open Your code and ads and paste the line in Every page. It goes on at the next publish or download.
PART 03

Answer in real time

The inboxLive Chat lists every conversation with its unread count, newest first. Open one, type, press Send reply. The visitor sees it within a few seconds.
Online or awayYou show as online while the Live Chat page is open (and for 90 seconds after), unless you set yourself away. Press Set me away to show as away even with the page open, and Set me available to come back.
Phone and bellA new visitor message rings the bell in your account and, if you turned it on, your phone (at most once a conversation every 10 minutes). It says which chat, never what the visitor wrote.
Email when you are awayAfter 3 minutes away, a new visitor message also sends you an email with the message and a link to answer (at most one a conversation every 30 minutes). Turn Email me when I am away off to stop them, or set Send notices to another address.
Your Leads inboxWhen a visitor leaves an email or phone, the conversation also lands in your Leads inbox as a lead, sent on to your email, webhooks and email platform like every lead. Away, the widget asks for it before the first message.
PART 04

The automated first answer (optional)

Off until you turn it on. It answers only from facts you give it, and a person is always offered.

Your factsWhat the business does, Opening hours, and up to 30 Questions and answers (press Add a question). Tick Answer first with AI, from my facts only and press Save the answers. You can also pick one of your ChatReady assistants: its details and its list, with prices exactly as you wrote them, become facts too.
Checked before it showsAny number, price, currency, link, or word like "guarantee", "promise", "discount" or "free" that is not in your facts throws the answer away. The visitor gets "A person from your business will reply here" instead, and the AI stops for that chat.
Always labelledEach one shows as Automated answer, with Talk to a person under it. It answers at most 3 messages a chat, and never after you have replied.
Its costIt uses your plan's monthly AI: 300 automated answers a month, then your own AI key keeps it going (Account, Keys and connections). If it cannot answer, visitors simply wait for you and the page says why.
PART 05

Limits

Chat widgets10one a site or a business
New chats a day200each widget
Automated answers a month300at most 3 a chat
Messages kept90 daysafter the last message

The chat itself has no monthly limit. Unlimited with your own AI key after your first 14 days.

PART 06

Privacy and safety

Only your sitesThe widget answers only pages on the sites you listed. Copying the line onto another site does nothing.
No trackingNo cookies. The visitor's browser keeps only this conversation, so it follows them across your pages. No address, no browser details and no visit history are kept; their name and contact only if they type them.
DeletingThe visitor can press Delete this chat. You can press Delete conversation on any conversation. Conversations with no message for 90 days are deleted. A lead already in your Leads inbox stays there until you delete it.
LimitsUp to 200 new chats a widget a day, 150 messages a chat and 1,000 characters a message, with limits per visitor so nobody can flood it.
PART 07

If something looks wrong

Still stuck? Email support@anthonyhayes.me or open the help desk.
Ready to build?Type the business name visitors should see and the website the chat goes on, then press *Create the chat widget*.Open Live Chat